Call us today at 812-470-3702
Let us Be you helpdesk heroes!
We Deliver Value
Staffing quality helpdesk technicians is always a challenge. EIT can augment your existing team by providing phone, email, and chat under your brand and with a North American-based service that helps raise efficiency and reduce costs.
For more information on how EIT can help, please contact us.
Strong SLA Delivery
Our Service Level Agreements are clearly defined and our escalation procedures are based on ITIL processes. Our engineers are trained to meet and exceed the defined SLAs
Network Operations Center
Our NOC is available for 24/7 support
Why use EIT Helpdesk Services?
Expertise
Cost Savings
Cost Savings
We bring in-depth knowledge, training, and experience in handling various customer issues efficiently.
Cost Savings
Cost Savings
Cost Savings
EIT HD will allow you to reduce costs as you don't need to invest in infrastructure, technology, training, and staff.
Scalability
Cost Savings
Performance Monitoring and Reporting
EIT supports extended business hours with our North American team and off-hours support with our global HD team
Performance Monitoring and Reporting
Performance Monitoring and Reporting
Performance Monitoring and Reporting
EIT understands the importance of reporting to demonstrate the value being delivered; EIT creates tickets and will assist with reporting for your customers or employees
IT Consulting and Advisory Services
Performance Monitoring and Reporting
IT Consulting and Advisory Services
Our IT consulting and advisory services help you navigate the complex world of technology. Our team of experts can provide guidance on technology strategy, vendor selection, and project management to help you achieve your business goals.
Cybersecurity and Risk Management
Performance Monitoring and Reporting
IT Consulting and Advisory Services
Our cybersecurity and risk management services help you protect your business from cyber threats and data breaches. We offer a range of services, including risk assessments, security audits, and incident response planning to help you stay ahead of the latest threats.